We are Whitestone 's Virus Removal Expert!
Some Whitestone shops will tell you that you need to re-install Windows to get rid of your virus - don't take your computer to these guys. Re-installing Windows is a cheap and fast way to overwrite viruses however
1) Some viruses can persist, even if the hard drive is reformatted and Windows is re-installed and
2) You'll have to reinstall all your programs and settings (product keys, email, backgrounds, etc.)
There's just no need for this - we remove viruses leaving all your data and programs in place!
If you want professional help in saving your data, eliminating viruses and keeping them away, come to us and we'll use our 10-Step Virus Removal Process
The Whitestone 10-Step Virus Removal Process
1)Hard Drive Image
Before we start we take an image of your hard drive. This preserves your precious data files, documents, photos, spreadsheets, etc. so that no further harm can come to them.
2) Offline Virus Removal
We use some of the best software in the industry to scan your hard drive for viruses while it is outside of your machine. Many malware programs ("malware" is the generic term for all the programs the bad guys try to get on your PC) take over your computer's functions when you first boot up. TechiTeens is the ONLY Whitestone Computer Repair shop to have our own dedicated virus-scanning server! Scanning for them from another machine is something they are not expecting and that gives us the edge we need.
3) Offline Whitestone Spyware Removal
In some cases we will also perform a full scan for spyware and trojans while the disk drive is outside your computer. This generally gives us the best chance of getting a "clean boot" once we re-install the drive. Again TechiTeens is the only Whitestone Virus Removal experts with this service at no additional cost!
4)
Remove Old Anti-Virus Software
Because the PC is "compromised", often the installed anti-virus or spyware software has been compromised as well. We normally remove the old broken programs to make room for better tools. All Whitestone residents are entitled to a free lifetime anti-virus subscription, just as our thanks!
5)
Test for Damage to Key Windows Components
Some infections are worse than others. Often the infection will have damaged Windows programs, drivers and services that are needed for healthy operation of your computer. Some particularly nasty viruses will infect your disk's Master Boot Record (MBR), fixing this is a rather delicate by-hand process that is done in this step. We can repair any Whitestone computer problem.
6)Install Virus Tools
We use a series of tools that are the best in the industry at identifying and killing computer viruses and malware. We thoroughly scan your computer multiple times to eliminate all instances of pests. Again, any we will install Free Antivirus for all Whitestone residents!
7)
Install Security Updates
Any necessary Microsoft Security Updates are installed. Windows security features are checked and configured to the proper settings. Other security updates may be applied in this step as needed.
8)
System Testing
Test ror internet access and speed. In many cases we use something called a "sniffer" to examine network traffic coming into and out of the PC to ensure that there is no malware still on the system and "calling home". We also test to remove the possibility that hidden malware might return.
9)
Audit Report
We provide you with the logs for any automated scans that found positive results. We also document the additional steps we took to configure and secure your system.
10)
Recommendations & Assurance
We provide customized recommendations for customers to ensure that malware doesn't return.
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